Although TfL recognised the steps that Uber had put in place to prevent this type of activity, the agency is concerned that the company’s systems seem to have been comparatively easily manipulated.
Another failure allowed dismissed or suspended drivers to create an Uber account and carry passengers. This meant that at least 14,000 journeys were uninsured, and some trips took place with unlicensed drivers, one of which had previously had their licence revoked by TfL. A key issue identified was that a change to Uber’s systems allowed unauthorised drivers to upload their photos to other Uber driver accounts, which allowed them to pick up passengers as though they were the booked driver. In September Uber was granted a two-month licence as further information was required on these issues, some of which emerged late in the process of its reapplication. Despite addressing some of these issues, TfL does not have confidence that similar issues will not reoccur in the future, which has led it to conclude that the company is not fit and proper at this time. However, the agency has identified a pattern of failures by the company including several breaches that placed passengers and their safety at risk. TfL says Uber has made a number of positive changes and improvements to its culture, leadership and systems in the period since the Chief Magistrate granted it a licence in June 2018, including interacting with TfL in a transparent and productive manner.
Citing safety as its number one priority, Transport for London (TfL) has announced that it will not grant Uber London Limited a new private hire operator’s licence in response to its latest application to continue its ridesharing service in the UK capital.Īs the regulator of taxi and private hire services in London, TfL is required to make a decision on Uber’s fitness and propriety before its current licence expires.
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